FAQ

Find answers to your most asked questions regarding all aspects of ordering through HeyHommies.com.


HOW DO I BUY ONLINE?


How do I place an order?

These are the general steps of your shopping journey with us:

  1. Choose your product, add to cart & amend the quantity.
  2. Check order details.
  3. Confirm your shopping cart.
  4. Provide shipping & billing information.
  5. Choose payment options and finalise payment.
  6. You will see the payment transaction status on your screen.
  7. For a successful transaction, we will email you the order confirmation shortly.
Are items in my shopping cart reserved?

Nope, they’re not. That’s why we recommend completing your purchase as soon as you can to secure your items – we don’t want you to miss out!

What payment options do you accept?

We accept payment via Visa or Mastercard.

Why did my payment fail and what should I do?

There’re a few possible reasons why your payment was unsuccessful:

  1. Your connection may have dropped during checkout. Our number 1 tip to ensure a smooth checkout experience is making sure your Internet connection is stable and strong before proceeding to pay!
  2. Please ensure that the settings for POP-UP BLOCKER for browser is set to OFF. Otherwise, the relevant transaction pages from the banks cannot be displayed and your transaction will not be processed.

If you’re still having trouble placing an order after multiple attempts, please contact us here with a screenshot of the error and we’ll sort it out for you. Not sure if your payment was successful? Don’t worry, you can check your order history page here!

Do you have bulk discounts for big orders?

Yes we do! Discount will vary depending on the size of your order. Simply send an email to [email protected] with your name, contact number, company name, and more details about your order, we’ll get back to you by the next working day!

PROMOTIONAL CODES


How do I use a promotional code?

You can apply a promotional code* at the cart page. Once you get to your cart, find the total order amount, and below, you will find a field ‘Add Promotional Code‘ where you can input the promotional code that you have. The discount will be reflected directly on your order total.

*Promotional code is subject to all restrictions set forth in any ongoing promotion. Shipping and handling fees are excluded for all minimum purchase requirements. Promotional code is not transferable or redeemable for cash or credit. One promotional code can only be applied at any one time for all purchases made through heyhommies.com.

Why am I unable to use my promotional code?

There’re a few possible reasons why your discount could be invalid:

  1. The code has expired.
  2. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.

  3. Did you meet the minimum spending requirement?
  4. There might be a minimum spend requirement and/or on selected product categories.

  5. Do you need to be logged in?
  6. Some promotional codes will require you to be logged in to redeem the discount.

  7. Has this promo already been used?
  8. Some promo codes might have restrictions to the number of times it can be used.

  9. Have you checked the Terms and Conditions of the promo code?
  10. Check promo terms and conditions to ensure you’ve met the promo criteria i.e. New Sign-up / Welcome Offer.

    If you’re absolutely sure you’ve fulfilled the terms and conditions of the discount and still have trouble using it, please drop us a message here with a screenshot of the error message!

I placed my order but forgot to use my promotional code, what should I do?

Promotional codes can’t be applied to an order that’s already been made! Reimbursements won’t be provided if the code wasn’t applied. However, you can always save it for your next purchase with us, as long as you fulfil the terms and conditions* of the discount!

*This excludes welcome offers and discounts only applicable to first-time customers.

OUT-OF-STOCK NOTICE


The item is showing as out-of-stock. I must have it! What can I do?

The best way to know when the item will be back in stock is by contacting us here. We will keep you updated via email if/when the item becomes available again.

SHIPPING OPTIONS


Do you ship worldwide?


Currently, we only accept orders for delivery within Singapore. We are unable to deliver to overseas address outside Singapore.

How much does shipping cost?
Delivery Fulfillment
(Per order to a single address)
Delivery Charges
Local Delivery Charges (Singapore) S$12.00
How long does shipping usually take?

If you’re located in Singapore, you should be able to get your order within 1 week. Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.

How do I track my order?

Once your order is shipped, you may track your order in ‘Recent Orders’ under ‘My Account’ upon signing in.

Click on the ‘View Order’ button that corresponds to your order number to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email.

Thereafter, you may refer to the ‘Shipping Provider’ field to identify the designated courier company and visit the respective online tracking system of the designated courier company.
 
Next, enter your Tracking Number into the relevant field to track your order.
 
Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of the designated courier company.

COMMON SHIPPING AND DELIVERY QUESTIONS


I received an email stating that my order has been delivered, but I have not receive it.

First, please track your package online to see the latest information. Second, check with your neighbour, receptionist desk, or where your packages may have been dropped off at. Next, please contact the carrier (i.e. NinjaVan) to inform them that you have not received the package.

I received a notification of failed delivery attempt of my order.

In the case of failed attempt of delivery, please contact the carrier (i.e. Ninja Van) and arrange for a re-delivery. They will be able to further assist you.

What should I do if I did not receive my order?

If you have not received your order after 4 weeks, please email us at [email protected]

WARRANTY


How do I register for manufacturer warranty?

Please refer to your manufacturer’s warranty card for guidelines on how to register your warranty.

Kindly register your warranty after receiving your item, since most manufacturers do not accept registrations 1-2 weeks after the product has been purchased.

How can I contact the manufacturer for warranty claims?

Please refer to the manufacturer details on the warranty card included with your product when delivered. If there is no warranty card, please check the user manual or product packaging for more details.

My item is malfunctioning. Is it eligible for warranty claim?

Please contact the product’s manufacturer to check on the eligibility of your warranty claim. They will be able to do an assessment of your product and advise you accordingly.

All warranty claim approval will be at the discretion of the Manufacturer. HeyHommies will not be held responsible for any failed / approved claims.

Please note that if the product is found to be damaged upon delivery, it will be covered under HeyHommies’ Return Policy.

RETURNS OR EXCHANGES


Can I return or exchange my order?

We want you to love what you buy from us. If you change your mind, don’t sweat it! We offer returns or exchanges!

More details on our Return Policy here.

Still unsure?

Drop us a note here and we’ll do our very best to get back as soon as possible! Our Customer Care team works all weekdays (9am – 5pm SGT), excluding Singapore public holidays.