RETURN POLICY

No Questions Asked 30-Day Return Policy


For a list of Frequently Asked Questions, please visit our FAQ page.

We want you to love what you buy from us. If you change your mind, don’t sweat it!  Please see below on the full return and exchange policy.

CAN I RETURN/EXCHANGE MY ORDER?

You may return new, unused products in their original packaging within 30 days from the date of delivery or collection for exchange or a full refund*. 

*Purchase of sale items are final and cannot be exchanged, returned or refunded. Purchases made using our store gift card / gift certificates are only eligible for exchange.

We reserve the right to reject any returns if item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

HOW DO I RETURN/EXCHANGE MY ORDER?

Exchange

Online purchases can be exchanged at our warehouse (3 Tai Seng Dr, #06-02, Singapore 535216). You must have a valid order number for your online purchase. Exchanges can only be made to the same product and value, of a different design/colour only. Do contact us before heading down to ensure the design/colour you’re looking to exchange to is available in-store. In the event the design/colour is out-of-stock, we will process a refund for you instead.

Return

We’ve a couple of options for you:

Drop it off at our warehouse at our warehouse (3 Tai Seng Dr, #06-02, Singapore 535216).* (it’s free)! 

  • Pack your item(s) and a completed Returns Form** together in a parcel. 
  • Drop your parcel off at our warehouse (3 Tai Seng Dr, #06-02, Singapore 535216) within 30 days from the date of delivery or collection. 
  • We’ll process your refund within 14 business days from the date we receive your parcel.

Mail it back to us***:

  • Pack the item(s) and a completed Returns Form** together in a parcel.
  • Send your parcel using a traceable**** mode of delivery to our warehouse (3 Tai Seng Dr, #06-02, Singapore 535216) within 30 days from the date of delivery or collection.
  • We’ll process your refund within 14 business days from the date we receive your parcel.

* Please ensure that your return order fulfills our Returns Policy before dropping it off at our warehouse. Our operating hours are Monday to Friday, 9 AM to 5 PM, excluding public holidays.

** You can download a copy of the Returns Form here.

*** Customers are responsible for all exchange and return postage/courier fees. We’ll pay the return postage/courier costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

**** It’s important that your return is sent to us via a traceable mode as we’ll not be responsible for any lost mail sent through non-traceable mailing options. 

HOW WILL MY RETURN BE REIMBURSED?

Refunds will be issued to the same method of payment as the original payment. 

For credit card purchases, it may take up to 2 billing cycles for refund credit to appear on your statement.

Once you’ve made your return to us, you can expect an email confirmation of your return within 14 business days from when we receive your item(s).

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a restocking fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Restocking Fee* (10% of Final Paid Price)

*Restocking Fee is waived if the return is a result our error (you received an incorrect or defective item, etc.)

While some companies build in return fees into their prices, we charge only when you return. This way, we can keep prices low and you’re not paying for other peoples’ returns or shipping.

WHAT IS MY RETURN ORDER STATUS?

We’ll process your refund within 14 business days from when we receive your order. Once your return order has been processed, the ‘Refunded’ status will be updated in your account’s dashboard.

CONTACT US

If you received the wrong product, your product is damaged on receipt or if you have any questions regarding our return policy, please contact us for assistance. 

For a list of Frequently Asked Questions, please visit our FAQ page.