FAQ

ORDERING & PAYMENT

• How do I place an order?

Choose your items, add them to your cart and follow the checkout steps. You’ll receive an order confirmation at the email address provided once your order has been placed.

• Are items in my cart reserved?

No. An item is only secured once you complete checkout, and availability may change in the meantime.

• Which payment methods do you accept?

The payment methods available for your order are shown at checkout.

• Can I change or cancel my order?

Email hello@heyhommies.com as soon as possible with your order number. We’ll check whether a change is still possible, but we may be unable to amend or cancel an order once it has been placed or prepared for dispatch.

• I forgot to use a discount code. Can you add it later?

Discount codes must be applied at checkout. We generally cannot apply one to an order after it has been placed. If a code isn’t working before you pay, check its expiry date and terms, then contact us with a screenshot if you still need help.

• Do you accept bulk or corporate orders?

Yes—email hello@heyhommies.com with the products, quantities and delivery requirements you have in mind, and we’ll discuss what’s available.

SHIPPING & TRACKING

• Where do you deliver?

We currently deliver within Singapore. Enter your address at checkout to see whether delivery is available.

• How much is delivery?

Your delivery charge, if applicable, is shown at checkout before you pay.

• When will my order arrive?

Please allow 1–2 business days for order processing. After dispatch, J&T Express domestic delivery is estimated to take 1–3 working days. These are estimates; public holidays, major sales and other peak periods may cause delays.

• How do I track my order?

Once your order is dispatched, we’ll email you a tracking number and a link to your order-status page. You can also sign in to your customer account, open Orders and select the order. For the latest courier scans, enter your tracking number on the J&T Express tracking page. Updates may take a little time to appear after dispatch.

• My tracking says “delivered”, but I haven’t received my parcel. What should I do?

Check the delivery details and any safe place where the parcel might have been left, then ask anyone who may have accepted it on your behalf. If you still can’t locate it, email hello@heyhommies.com with your order number and tracking number so we can help investigate.

• What happens if delivery is unsuccessful?

Check your J&T Express tracking updates and respond to any contact from the courier. J&T Express may make up to three delivery attempts before returning the parcel to us. If the parcel is returned because the address or contact details were incorrect or incomplete, we’ll contact you about the next steps and confirm any additional delivery charge before reshipping.

RETURNS & REFUNDS

• Can I return an item if I change my mind?

Yes. Eligible items may be returned within 30 days of delivery or collection if they are unused, in their original packaging and suitable for resale. Email hello@heyhommies.com with your order number before sending anything back so we can provide return instructions.

• Can I return a sale item?

Sale items are final sale and cannot be returned for a change of mind. If a sale item arrives incorrect, damaged or defective, please contact us so we can review the issue.

• Do you offer exchanges?

We don’t offer direct exchanges. If your item is eligible for return, you can return it for a refund and place a separate order for the item you want. The new order is subject to current pricing and availability.

• Will I receive a full refund?

For an approved change-of-mind return, we’ll refund the amount paid for the returned item. The original shipping charge is not refundable, and you are responsible for the cost of sending the item back. We do not charge a restocking fee.

• When will my refund be processed?

We’ll process an approved refund within 14 business days after receiving and inspecting your return. Your payment provider may take additional time to show the credit.

• What if my item arrives incorrect, damaged or defective?

Email hello@heyhommies.com with your order number, a description of the issue and photos where possible. We’ll review it and arrange an appropriate resolution. If a return is needed because of our error or an issue with the product, we’ll cover reasonable return delivery costs.

PRODUCTS & CARE

• How do I know whether a pan works on my stove?

Check the compatibility information on the specific product page before ordering. Cookware compatibility can vary by model and size—even within the same range.

• Is the lid or an accessory included?

The product listing should state what is included. If you’re unsure, email us the product name or link before ordering and we’ll check for you.

• How should I care for my cookware?

Follow the instructions supplied with your product. For non-stick cookware, use low to medium heat, avoid prolonged heating while empty, and clean with a soft sponge once the pan has cooled. Care requirements can differ by product, so the product-specific instructions take priority.

• Does my product have a warranty?

Warranty coverage varies by brand and product. Check the product listing and any warranty information supplied with your item. If something isn’t clear, email hello@heyhommies.com with the product name before purchasing—or your order number if you’ve already bought it.

STILL NEED HELP?

Email hello@heyhommies.com. For an existing purchase, include your order number so we can find it quickly.