Local Shipping

SHIPPING WITHIN SINGAPORE

We ship orders from Singapore via J&T Express unless otherwise stated. Please allow 1–2 business days for us to process your order before dispatch.

Delivery times are estimates, not guarantees. Orders may take longer during public holidays, major sales and other peak periods.

ORDER TRACKING

Once your order has been dispatched, we’ll send you a shipping confirmation email with its tracking number. Follow the link in that email to view your order-status page.

If you have a customer account, you can also sign in, open Orders, and select your order. You may be asked to verify your email address or phone number before viewing an older order.

For the latest courier scans, enter your tracking number on the J&T Express tracking page. Tracking information may not appear immediately after dispatch; please check again once J&T has scanned the parcel.

CHANGES TO ORDERS

Please check your items and delivery details carefully before placing your order. Once an order has been placed, we may be unable to cancel it or change its items or delivery address. Contact us as soon as possible if you notice an error, and we’ll let you know whether a change is still possible.

DELIVERY ADDRESSES

We can deliver to one address per order. Please provide a complete address, postal code and reachable local contact number.

For hotel deliveries, please provide the hotel name, room number and local contact number, and confirm that the hotel can accept parcels on your behalf. A delivery accepted by hotel reception will be treated as delivered to the address you provided.

We do not deliver to PO boxes or locations that J&T Express cannot service, including certain restricted or protected areas. If we cannot ship to your address, we’ll contact you to discuss the available options.

UNSUCCESSFUL DELIVERY

J&T Express may make up to three delivery attempts. If delivery remains unsuccessful, the parcel may be returned to us. Please check your tracking updates and respond promptly to any contact from the courier.

If a parcel is returned because the address or contact details provided were incorrect or incomplete, we’ll contact you about the available next steps. Any additional delivery charge will be confirmed with you before we arrange reshipment.

For a parcel already with the courier, you can also contact J&T Express Singapore with your tracking number.