Warranty Policy

LIMITED LOCAL WARRANTY

This Warranty Policy applies to eligible products sold through HeyHommies that are expressly stated to include a local warranty.

The warranty period, warranty provider and any product-specific conditions will be stated on the relevant product page, invoice, warranty card or accompanying documentation. Where there is any inconsistency, the product-specific warranty documentation will apply, subject to applicable Singapore law.

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under Singapore law.

WARRANTY PROVIDER

Depending on the product, warranty inspection and service may be provided by HeyHommies, the brand owner, the manufacturer, the authorised Singapore distributor or an appointed service centre.

HeyHommies will provide reasonable assistance in directing eligible warranty claims to the appropriate warranty provider.

WARRANTY PERIOD

The warranty begins from the original date of purchase or delivery, as specified in the applicable product warranty.

Warranty periods differ between products and brands. Please refer to the product page, invoice, warranty card or accompanying documentation for the applicable warranty period.

Unless otherwise stated, the warranty is valid only in Singapore, applies to normal household and non-commercial use, applies only to the original purchaser and does not provide international warranty coverage.

WHAT THE WARRANTY COVERS

During the applicable warranty period, the warranty covers manufacturing defects in materials or workmanship that arise under normal use and in accordance with the product’s instructions.

Minor cosmetic variations, finishing differences or imperfections that fall within reasonable manufacturing tolerances and do not materially affect the product’s operation or intended use are not generally considered defects.

AVAILABLE WARRANTY REMEDIES

After assessing a valid claim, the warranty provider may inspect or test the product and, as appropriate:

• Repair the defective product;
• Replace the defective component;
• Replace the product with the same or a reasonably equivalent product; or
• Provide another remedy required under applicable Singapore law.

Repair or replacement will generally be offered first. A price reduction or refund may be available where required by law, including where repair or replacement is not possible, is disproportionate, is not completed within a reasonable time or would cause significant inconvenience.

WHAT THE WARRANTY DOES NOT COVER

Unless required by applicable law or expressly stated otherwise, the warranty does not cover:

• Normal wear and tear;
• Cosmetic scratches, stains, discolouration or dents that do not affect functionality;
• Consumable or replaceable items that wear through normal use;
• Accidental damage, impact, fire, flood, lightning or other external events;
• Misuse, abuse, neglect or use contrary to the product instructions;
• Improper installation, assembly, cleaning, storage or maintenance;
• Use with an incorrect electrical supply, voltage, adapter or connection;
• Exposure to liquids, food, moisture, heat or environmental conditions beyond the product’s specifications;
• Commercial, rental, professional or unusually intensive use where the product is intended for household use;
• Damage caused by accessories, replacement parts or consumables not approved for use with the product;
• Unauthorised modification, dismantling, repair or servicing;
• Damage caused by transportation or handling after delivery;
• Missing accessories, unless they were missing when the product was originally delivered; or
• Products with a removed, altered, defaced or illegible serial number or warranty label where this prevents the product from being identified.

PRODUCTS DAMAGED OR INCOMPLETE ON DELIVERY

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, defective, incorrect or incomplete, email hello@heyhommies.com promptly and, where possible, within three days of delivery. Early notification helps us verify the issue with the delivery or fulfilment partner.

HOW TO MAKE A WARRANTY CLAIM

Email hello@heyhommies.com with the following information:

• Your full name and contact details;
• Your order or invoice number;
• The product name and model;
• The product serial number, where applicable;
• Proof of purchase;
• A clear description of the issue; and
• Photographs or videos showing the defect, where relevant.

We may request additional information or arrange for the product to be inspected before confirming warranty coverage.

Please do not send or deliver a product for inspection unless instructed to do so.

WARRANTY REGISTRATION

Certain products or brands may offer or require warranty registration. Eligible products can be registered through our Product Warranty Registration page.

Registration helps us locate your purchase information and direct future enquiries. Any registration requirement remains subject to the applicable product-specific warranty terms.

Please retain your original invoice, receipt and warranty documentation.

INSPECTION AND SERVICE CHARGES

No repair or replacement charge will be imposed for a defect covered by a valid warranty claim.

If inspection determines that the issue is not covered—for example, because it resulted from accidental damage, misuse or unauthorised repair—you will be informed of any applicable inspection, transportation, labour or repair charges before chargeable work proceeds.

LIMITATION OF LIABILITY

To the fullest extent permitted by Singapore law, liability arising under this limited warranty will be limited to the remedies reasonably applicable to the affected product.

Nothing in this policy excludes or restricts liability that cannot legally be excluded or restricted, including liability for death or personal injury resulting from negligence.

GOVERNING LAW

This Warranty Policy is governed by the laws of Singapore.

If any provision is found to be invalid or unenforceable, it will be modified only to the minimum extent necessary. The remaining provisions will continue to apply.

QUESTIONS

For warranty assistance, email hello@heyhommies.com with your order number, proof of purchase and details of the product issue.

You may also visit our Contact page.

Last updated: 1 Oct 2026